Refund policy
I hope you love your botanical treasures. However, if something isn't quite right, I'm here to help resolve it quickly. You have 14 days after receiving your item to request a return.
Please be aware we cannot accept returns on sale items, gift cards or items printed to order by our print partner such as our cushions and textiles.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
How to Request a Return
- Contact me with your order number and the item(s) you wish to return.
- Once approved, I will send you return shipping instructions and the studio address.
- Package the item securely. Return shipping costs are the responsibility of the customer, and I strongly recommend obtaining proof of postage (or using a tracked service) as I cannot be held responsible for items lost in transit.
Damages, Defective Items, or Incorrect Orders
Please inspect your order upon arrival. If an item arrives damaged in transit, defective, or if you receive the wrong product, contact me immediately with a photograph of the issue. I will arrange a replacement or full refund at no additional cost to you.
Exchanges
The quickest way to exchange an item is to follow the return process above for a refund, and place a separate order for your new item on the store.
Refunds Process
Once your return is received and inspected, I will send an email confirming receipt. Approved refunds will be automatically credited to your original payment method within 10 business days. Please note that your bank or payment provider may take additional time to post the balance to your account.